[vlc] Re: Fake, fake, fake

[Jean-Baptiste KEMPF]

Hello,

We are a Free-Software team that develop VLC.
VLC is a free and open-source player and VideoLAN team does not make
money nor claims to offer any service around VLC.

However, we are not hiding, since you can find on the main websites :
http://www.videolan.org, http://www.videolan.org/vlc/,
http://wiki.videolan.org, http://forum.videolan.org/,
http://www.videolan.org/team/, etc... the way to contact us.

On Mon, Oct 09, 2006, Glenn Gordon wrote :
>    It may interest you to know that after downloading your piece of garbage,
>    i intend to rubbish it at every single available opportunity, e.g. forums,
>    reviews etc, etc....
Do as you want. However a lot of users are using VLC and are very
pleased about it. A lot of references on the net speak of VLC and a lot
in very very good terms.

>    I have just wasted an incredible amount of time trying to figure out how
>    this junk actually works. I have been using Limewire for some time now,
>    and during downloading I can preview my video downloads with any software
>    program, such as InterVideo, Windows Media Player, Real Player etc, all
>    but one VideoLAN, which falsely claims that it can play `anything'. This,
>    of course is a blatent lie, and I'm sure that this is illegal in some way.

Once again, we don't claim anything. The program is provided as is.
A lot of people (more than 20 millions, as a matter of facts) have used
and have been able to use this software.

So I just see two different solutions: you have downloaded a wrong
version of VLC, paid for it or been abused by someone who gave you not a
malware version. This would be very problematic, and please say so.

The other solution is that all the people who are using VLC everyday are
wrong and not able to read medias files with VLC, but they don't
complain.

>    The very fact that you deliberately have "no instructions on its use",
>    "avoid answering or engaging customers by fobbing them off with FAQ or
>    forums" speaks for itself. For Christ sake, you don't even have a
>    functional `help' facility. I had to use a search engine to catch you.

We are a team of people who do this software on our free time, for many
of us. However, there is a whole documentation on the main website,
which is in English for you : http://www.videolan.org/doc/
If you are not able to browse the website, this is not my problem.
Moreover, there are people answering on the forums everyday, and there
is a wiki full of instructions.

>    You should not be allowed to trade, whilst making false claims to provide
>    a service, and i fully intend to alert everyone and warn them to well
>    clear of your fake, non-functional program.

Once again, we did not trade anything, nor sale, no claim whatever you
say. But, as you can see in the stats, millions of people are using VLC.
Would they do this for a " non-functional program" ?

Thanks,

-- 
JB Kempf

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