[vlc] Fwd: HP Mini 210-1099TU PC Email Support <<#5557782#>>

[Madura Gunasekera]

Hi,
I have installed VLC player in a netbook and when I informed the customer
support about it. They asked me to UNINSTALL it!!!
Can I know if there is any truth to what they have said below? (the
highlighted part)

Thank you,

Hewa

---------- Forwarded message ----------
From: HP Support <APJ_ACTIVE_MAIL at hp.com>
Date: Sun, Aug 8, 2010 at 10:43 PM
Subject: HP Mini 210-1099TU PC Email Support <<#5557782#>>
To: madura12 at gmail.com
Thank you for contacting Hewlett-Packard.
This is in response to your e-mail regarding the HP Mini 210-1099TU PC.

Dear Hewa,

Thank you for contacting HP eSolutions.

This e mail is in reference to the Service Request: 5557782

I would suggest you to uninstall VLC player from the unit as it Boost the
audio output forcefully which in  turn make the notebook speaker dead. If in
service center it's found that the speaker has gone faulty because of
amplified sound, it would be chargeable although the unit under warranty.

Thank you again for contacting HP e-Solutions.

Regards,
Subham S.
Technical Support Engineer-HP e-Solutions
'Our aim is to deliver best in class customer service'
Do help share feedback with my manager at needinstantsupport at hp.com



Sincerely,

HP Email Support



Please include the following identifier in the subject line of all future
correspondence relating to this ticket.



Incident ID: <5557782>>




-- 
๑۩۞۩๑◢Madura◣๑۩۞۩๑
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