[vlc] problems

[Raistlin Majere]

Hi,


I know you have a "how to report a bug" page
http://wiki.videolan.org/Report_bugs,
maybe you should also give a bold, noticable link from mailing lists page
too (http://www.videolan.org/support/lists.html)
So people who missed the links elsewhere can at least have a look at before
joining to the list. (Maybe it can decrease that kind of questions)

P.S: I totally understand the frustration when user does not spend a few
minutes to provide a detailed fault description but expects others
(especially volunteers) to spend lots of time to guess & solve it.

On Tue, Nov 3, 2009 at 4:31 PM, Keith Kyzivat <kamaji at gmail.com> wrote:

> When one sees these questions day in and day out for years, one is bound to
> get a lower and lower tolerance.
> Such is the way the human psyche works.  If you were in Rémi's place, I
> imagine you'd do the same.
>
> People need to learn proper etiquitte for open source development mailing
> lists and chatrooms.
> These people donate their own time voluntarily to create great free
> software, and beyond that, provide a venue for people to ask questions and
> have them answered by the core team members.
>
> It's only fair to have them do their research and properly form their
> questions.
> 9 times out of 10, their questions have been answered before, and can be
> found if one looks -- web search, mailing list archives, wiki, andVideoLan
> website.
>
> Here are a few links that people on this list should read:
> MythTV has a good wiki page on mailing list etiquette, most of which can be
> directly applied to this mailing list -
> http://www.mythtv.org/wiki/Mailing_List_etiquette
>
> Eric S. Raymond has a great essay about how to ask questions to hackers,
> and get the sort of answers you're looking for.  It is very good information
> for everyone reading this list -
> http://catb.org/~esr/faqs/smart-questions.html<http://catb.org/%7Eesr/faqs/smart-questions.html>
>
>
>
> Rémi, I personally thank you for doing your best to answer people's
> questions, when they properly form them (and for having the tolerance to
> answer the many that don't really provide enough information!)
>
> Oh, and of course, thank you to you and the rest of the team for developing
> great cross platform video software, but that generally goes without saying.
>
> On Tue, Nov 3, 2009 at 6:31 AM, Tim Straight <tastraight at gmail.com> wrote:
>
>> *Old English Proverb: He who can, does - he who can't do teaches or runs
>> his mouth*.
>>
>> You have much to learn, dude. You obviously think you know all there is to
>> learn but I really don't think so, this is why you run your smart mouth when
>> you can't answer a user's simple question, if you don't know the answers to
>> the user's problem, then say so rather than make smartass remarks in an
>> attempt to make him sound like a dumbass..
>>
>> -Tim
>>
>> ----------------------------------\\---------------------------------------
>> 2009/11/3 Rémi Denis-Courmont <remi at remlab.net>
>>
>>
>>> On Tue, 3 Nov 2009 14:36:13 +0800, Tim Straight <tastraight at gmail.com>
>>> wrote:
>>> > Not all these folks are technically oriented, some are simply searching
>>> for
>>> > a solution to a need or problem, while others obviously have a problem
>>> > with the language... this is what *technical support* is all about. If
>>> one
>>> > doesn't enjoy their *volunteer* work then perhaps they shouldn't be
>>> doing
>>> > it?
>>>
>>> Yeah, good idea. I will do like most other people here and stop wasting
>>> my
>>> precious *unpaid* time ever answering questions on this mailing list.
>>>
>>> I am sure that will be a great improvement from the user's perspective.
>>> Besides, you will answering instead, right?
>>>
>>> French proverb: Only he who does nothing breaks nothing.
>>>
>>> --
>>> Rémi Denis-Courmont
>>>
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>>
>>
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>>
>
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